I once wrote a complaint letter to a hotel and got a free weekend stay on my return visit. Once I wrote a complaint letter to a bleach company and got a replacement skirt for a co-worker who had her clothes ruined by an exploding bleach bottle. A well-written complaint letter can be a powerful tool.
I ran across a complaint letter recently that actually got an answer from Richard Branson himself. It’s highly amusing.
Tags: complaint letter, News
